Issue

Unable to generate an activation request or activate Alchemy Catalyst while connected to a PC using Remote Desktop or Terminal Services.

 

Reason

You need to be physically working on the machine if you wish to request or activate a license for a PC.

 

Solution

Alchemy Catalyst activation and Remote Desktop

It is not possible to activate an installation of Alchemy Catalyst using Remote Desktop.

It is required that a local user requests the *.cert file and when they receive the *.cert file Alchemy Catalyst must be activated locally.

Running a licensed version of Alchemy Catalyst via Terminal Services

Alchemy Catalyst must have a license with Terminal Services activated or you will not be able to access your licensed version of Alchemy Catalyst using a remote desktop which uses terminal services.

By default this option is included in the licenses certificates dispatched by Alchemy Software. Contact support@alchemysoftware.com if you are unable to run Catalyst via terminal services and we will review your license file.

 

Related topics

 

Products or Versions Affected

  • Alchemy CATALYST 6.0  and greater

 

Article last updated with Catalyst 12